Customer Service Policy

If you have questions or concerns about Friendly Songs, we want to answer them promptly and accurately! We've provided a list of the most commonly asked questions we've gotten. Look at our FAQs to see if your question is there. If you can't find the answer your looking for, please Contact Us or call us at 803-485-1544.

What information do we collect?

• We collect information from you when you register on our site, place an order or subscribe to our newsletter.
• Any data we request that is not required will be specified as voluntary or optional.
• When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
  (your information helps us to better respond to your individual needs)
• To improve customer service
  (your information helps us to more effectively respond to your customer service requests and support needs)
• To process your order transaction
  (you will always be provided a receipt via email for your records)

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes, Cookies are small files that a site or it's service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the additional necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.

As part of the Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel at the 'My Account' page and going to the 'Update Account' page.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Your Consent

By using our site, you consent to our privacy policy.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below, please Contact Us via the contact us page on this site or call us at 803-485-1544.

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the following important privacy laws and initiatives:

• Federal Trade Commission Fair
• California Online Privacy Protection Act
• Children's Online Privacy Protection Act
• Privacy Alliance
• Controlling the Assault of Non-Solicited Pornography and Marketing Act

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on September 19, 2018

To find out more about becoming a Wholesale Dealer of our Personalized Music CDs & Gifts for Children visit us at www.FriendlySongs.com .